Auto Attendants can again be configured with uploaded audio messages. We will continue to monitor.
Posted 10 months ago. Jul 13, 2017 - 16:16 UTC
We have identified the cause and are working on a fix.
Posted 10 months ago. Jul 12, 2017 - 23:57 UTC
Clarification: Auto Attendant is answering all calls, but it will not properly process calls when Phone Menu option is utilized in conjunction with "Message Type" option "File Upload". The workaround mentioned earlier is still effective. We are continuing to investigate.
Posted 10 months ago. Jul 12, 2017 - 23:34 UTC
For Auto Attendant instances where custom audio has been uploaded, the Auto Attendant is not answering calls. We are investigating and hope to have a resolution soon.
As a temporary workaround, the administrator can utilize the feature 'Say Message', including the message text to be translated to audio.
Posted 10 months ago. Jul 12, 2017 - 19:52 UTC
This incident affected: Spark Cloud Calling (Desktop phone calls).