Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 10 months ago. Jun 23, 2017 - 01:00 UTC
Scheduled - Cisco will perform a scheduled service maintenance to Spark Care Platform beginning at 9 PM EDT on Thursday, June 22. This will impact CCE and CCX customers using Context Service, as well as Spark Care customers. Access to customer journey will be read-only in all platforms and callback capability in Spark Care will not be available. The service window is expected to end at 11 PM EDT on June 22.
Posted 11 months ago. Jun 14, 2017 - 11:54 UTC
This scheduled maintenance affected: Context Service (Registration, Read, write, and search data, Agent Desktop and Context Gadget) and Spark Care (Callback Service).