This incident is resolved.
Cisco Spark Engineering has completed work to restore services. We are verifying all services.
Cisco Spark Engineering is continuing work to restore services. We will provide updates as progress is made.
Cisco Spark Engineering has identified an issue affecting Spark Call, Spark Care and Spark Message & Meet services. Engineering is actively working to restore service.
Cisco Spark Engineering has identified an issue causing intermittent issues with sending messages, creating spaces, and calling.
This incident affected: Context Service (Registration, Read, write, and search data, Agent Desktop and Context Gadget), Cisco Spark Control Hub (User management, Hybrid service management, Reports, Directory Connector, Device management), Spark Hybrid Services (Calendar Service, Call Service Connect, Call Service Aware), Spark Business Messaging (Send and read messages, File sharing and viewing, Room creation and management, Search, Mobile apps, Web and desktop apps, Integrations), Spark Basic Meetings (Spark client calls and meetings, Spark Room Systems), Spark Care (Care Assistant onboarding and administration, Care Assistant bot, Care Desktop, Chat Service, Callback Service), Spark Cloud Calling (Media services, Voicemail services), and Developer API.