Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 7 months ago. Jul 18, 2017 - 01:00 UTC
Cisco will perform a scheduled Context Service maintenance beginning at 9 PM EDT on Monday, July 17. This will impact CCE and CCX customers using Context Service, as well as Spark Care customers. Access to customer journey will be read-only in all platforms and callback capability in Spark Care will not be available. The service window is expected to end at 11 PM EDT on July 17.
Posted 7 months ago. Jul 11, 2017 - 11:54 UTC
This scheduled maintenance affected: Context Service (Registration, Read, write, and search data, Agent Desktop and Context Gadget) and Spark Care (Callback Service).