Thank you for your continued patience while we've worked to restore the Webex Teams services.
Service restoration efforts have been ongoing, and many of our service deployments have completed. Webex Calling, Webex Control Hub, Webex Hybrid Services, Webex Teams Meetings and Devices, and Context Service have been fully restored. These are continually monitored and are operating as expected.
The Webex Teams Messaging services continue to be operational. New messages, spaces and teams are available and fully functional. Users may still have issues using older 1:1 spaces, accessing Teams or spaces with older content, or joining a meeting or pairing a device with one of these spaces. The fix for this is being deployed, and we expect this to be resolved within the next two days.
Webex Developer API:
Developer APIs are operational, with the exception of webhooks. New webhooks are operational; webhooks created prior to the incident are in a non-working state. We have a fix undergoing pre-production validations and will be deploying soon.
Webex Hybrid Services:
Call and Calendar hybrid services are operational. At this time, a majority of customers are back online and operational. If administrators have any issues with connectors showing stopped or offline, or any other data inconsistencies, please reach out to Cisco Technical Support. If Call Connect is in a pending activation state, please restart the Call Connector to restore service.
Webex Teams Meetings and Devices:
Meetings and Devices services are operational. A fix is in flight for a small set of Teams client meeting join use cases that is being planned for deployment. Of note: One Button to Push is reliant on Hybrid Calendar. If there are any issues with the Hybrid Calendar, that will be reflected in the OBTP availability. If OBTP is missing or inoperable, please check the Hybrid Calendar service.
Context Services and Care:
The Care Assistant Bot will be operational once the webhook fix referenced above is addressed. All other areas are operational.
If you or your users are experiencing issues with the service that is outside of those known items listed above, please contact Cisco Technical Support. Options for contacting our support teams can be found at https://collaborationhelp.cisco.com/article/en-us/WBX88620