All Systems Operational

About This Site

Cisco Spark is now Cisco Webex Teams! Learn more here: https://collaborationhelp.cisco.com/article/en-us/8dmbcr

Welcome to the status page for Cisco Webex Teams. Issues affecting the Webex Teams, Context services and Cisco Spark Care are tracked here.

For information about Known Issues in the Webex Teams user apps and in Webex Control Hub, visit https://collaborationhelp.cisco.com.

NOTE! You can choose which services you want to be notified about. Select your components when you subscribe. To edit your existing subscription, click Subscribe to Updates, and then enter the currently-subscribed email address or phone number. Then use the Manage Notifications page to select or deselect components.

Webex Teams Operational
Send and read messages   Operational
File sharing and viewing   Operational
Room creation and management   Operational
Search   Operational
Mobile apps   ? Operational
Web and desktop apps   ? Operational
Integrations   ? Operational
Webex Calling Operational
Desktop phone calls   Operational
Media services   ? Operational
Voicemail services   Operational
Device activation   Operational
Webex Meetings Operational
Webex Teams client calls and meetings   ? Operational
Webex Room Systems   Operational
Webex Control Hub ? Operational
User management   Operational
Hybrid service management   Operational
Reports   Operational
Directory Connector   Operational
Device management   Operational
Webex Hybrid Services ? Operational
Calendar Service   ? Operational
Call Service Connect   ? Operational
Call Service Aware   ? Operational
Developer API   Operational
Webex Teams account Operational
My Webex Teams   ? Operational
Support   ? Operational
Sign in and sign up   Operational
Context Service Operational
Registration   Operational
Read, write, and search data   Operational
Agent Desktop and Context Gadget   Operational
Cisco Spark Care Operational
Care Assistant onboarding and administration   Operational
Care Assistant bot   Operational
Care Desktop   Operational
Chat Service   Operational
Callback Service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2018

No incidents reported today.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - This incident has been resolved.
Jul 13, 13:34 UTC
Monitoring - A fix has been implemented and mail services are available. Any side boarding messages to invite users can be retried by the administrator. Provisioning messages for orders that were processed during the impact time are being resent by Webex Teams Engineering.

If you need any assistance in resending email communications, please contact technical support.

Thank you for your patience while this service impact was addressed.
Jul 13, 13:02 UTC
Identified - The service impact has been identified and the owner is working to remediate. Thank you for your continued patience.
Jul 13, 12:51 UTC
Investigating - Engineering is investigating an issue with the email services utilized by our provisioning services. Currently, messages that are sent when a user is added to the service, services are activated, and other messages triggered during the order processes is not being sent to the administrator or users. Engineering is actively engaged and working to restore the service.
Jul 13, 12:07 UTC
Jul 12, 2018
Resolved - Services have been restored. Thank you for your patience while we addressed the service incident.
Jul 12, 05:29 UTC
Identified - Cisco Spark Care Engineering is working to address an issue affecting Cisco Spark Care chat services. At this time, Cisco Spark Care chat is unavailable. Engineering is actively taking steps to restore services to the affected orgs. Thank you for your patience while we address this service impact.
Jul 12, 04:56 UTC
Completed - This scheduled maintenance is now complete. Thank you for your patience as we continue to improve Cisco Webex Calling services.
Jul 12, 04:58 UTC
Update - Maintenance is in progress.
Jul 12, 03:01 UTC
Scheduled - Webex Engineering is scheduling a maintenance window to support ongoing service maintenance for Cisco Webex Calling.

-- Scheduled Maintenance Window --
Start: 07/12/2018 03:00 UTC
Complete: 07/12/2018 05:00 UTC

-- User Experience --
User impact is expected to be minimal. However, users may experience issues with inbound calls during the maintenance. If you encounter an issue during the maintenance period, please retry the operation.

Plans for this maintenance are subject to change. This notice will be updated at https://status.ciscospark.com during the maintenance period. Thank you for your patience as we continue to improve the Webex Calling services.

If you have any issues or questions regarding Webex Teams, please send a feedback/problem report from the Webex Teams app. You may also contact Support by phone at +1-844-772-7524 or +1-408-906-1107. If you are outside the U.S., please check this link for your support number: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Jul 11, 16:26 UTC
Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Resolved - File sharing services in Webex Teams is restored and this incident is resolved.
Jul 6, 20:21 UTC
Monitoring - Our third-party provider has made a change to resolve this issue and file sharing services in Teams have recovered. We are verifying the health of service.
Jul 6, 20:06 UTC
Update - Our third-party provider continues to work to resolve this issue.
Jul 6, 19:50 UTC
Identified - Cisco engineering has determined that a third-party service provider is experiencing an identified problem that is the cause of this issue. The third-party provider is working to resolve the problem.

Users could see errors when attempting to post a message that has a file attached, downloading a shared file, and viewing a shared file. Whiteboard snapshots and annotations are also impacted.
Workaround for message posting: If you receive an error when posting a message that includes an attached file, remove the file attachment. You can then send the text portion of the message.
Jul 6, 19:17 UTC
Update - We are continuing to investigate this issue.
Jul 6, 19:08 UTC
Investigating - Cisco engineering has identified an issue impacting uploading, downloading, and previewing files shared in Teams spaces. We are working to resolve this issue. Users could see an error when attempting to post a message that has a file attached.
Workaround: To post the message, remove the file attachment, and then send the message.
Jul 6, 19:06 UTC