All Systems Operational

About This Site

Welcome to the status page for Cisco Spark. Issues affecting the Spark and Context services are tracked here.

For information about Known Issues in the Cisco Spark user apps and in Cisco Spark Control Hub, visit https://collaborationhelp.cisco.com.

NOTE! You can choose which Spark services you want to be notified about. Select your components when you subscribe. To edit your existing subscription, click Subscribe to Updates, and then enter the currently-subscribed email address or phone number. Then use the Manage Notifications page to select or deselect components.

Spark Business Messaging Operational
Send and read messages   Operational
File sharing and viewing   Operational
Room creation and management   Operational
Search   Operational
Mobile apps   ? Operational
Web and desktop apps   ? Operational
Integrations   ? Operational
Spark Cloud Calling Operational
Desktop phone calls   Operational
Media services   ? Operational
Voicemail services   Operational
Device activation   Operational
Spark Basic Meetings Operational
Spark client calls and meetings   ? Operational
Spark Room Systems   Operational
Cisco Spark Control Hub ? Operational
User management   Operational
Hybrid service management   Operational
Reports   Operational
Directory Connector   Operational
Device management   Operational
Spark Hybrid Services ? Operational
Calendar Service   ? Operational
Call Service Connect   ? Operational
Call Service Aware   ? Operational
Developer API   Operational
Spark account Operational
My Cisco Spark   ? Operational
Support   ? Operational
Sign in and sign up   Operational
Context Service Operational
Registration   Operational
Read, write, and search data   Operational
Agent Desktop and Context Gadget   Operational
Spark Care Operational
Care Assistant onboarding and administration   Operational
Care Assistant bot   Operational
Care Desktop   Operational
Chat Service   Operational
Callback Service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2018

No incidents reported today.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018
Resolved - Cisco Spark Call voicemail service has been restored and all functionality is fully operational.

Thank you for your patience as we addressed the service impact and restored services.
Feb 16, 05:08 UTC
Identified - Cisco Spark Operations has identified root cause and is working to remediate. Service restoration is in progress.
Feb 16, 04:03 UTC
Update - Cisco Spark Operations continues to work with the voicemail services to restore voicemail capabilities. Thank you for your continued patience. All teams are actively engaged and driving to resolution.
Feb 16, 03:43 UTC
Update - Cisco Spark Operations is working on the Call voicemail services. We apologize for the delay, and thank you for your patience as we work to restore service.
Feb 16, 01:41 UTC
Investigating - Cisco Spark Operations is investigating an issue affecting voicemail services for Cisco Spark Call users. Users are currently unable to retrieve voicemail messages or create new personal greetings.

Operations is working to restore services as quickly as possible.
Feb 16, 00:39 UTC
Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018

No incidents reported.

Feb 7, 2018

No incidents reported.

Feb 6, 2018

No incidents reported.

Feb 5, 2018
Resolved - Services are fully restored.
Feb 5, 16:45 UTC
Monitoring - Cisco Spark Operations has addressed the issue, and functionality is restored. Services are being monitored.
Feb 5, 16:20 UTC
Identified - Cisco Spark Operations identified an issue in the data center affecting some web orders, creating new orgs, and sending invitations to join Cisco Spark to new users. Operations is working to restore services.
Feb 5, 16:16 UTC