All Systems Operational

About This Site

Cisco Spark is now Cisco Webex Teams! Learn more here:

Welcome to the status page for Cisco Webex Teams. Issues affecting the Webex Teams, Context services and Cisco Spark Care are tracked here.

For information about Known Issues in the Webex Teams user apps and in Webex Control Hub, visit

NOTE! You can choose which services you want to be notified about. Select your components when you subscribe. To edit your existing subscription, click Subscribe to Updates, and then enter the currently-subscribed email address or phone number. Then use the Manage Notifications page to select or deselect components.

Webex Teams Operational
Send and read messages   Operational
File sharing and viewing   Operational
Room creation and management   Operational
Search   Operational
Mobile apps   ? Operational
Web and desktop apps   ? Operational
Integrations   ? Operational
Webex Calling Operational
Desktop phone calls   Operational
Media services   ? Operational
Voicemail services   Operational
Device activation   Operational
Webex Meetings Operational
Webex Teams client calls and meetings   ? Operational
Webex Room Systems   Operational
Webex Control Hub ? Operational
User management   Operational
Hybrid service management   Operational
Reports   Operational
Directory Connector   Operational
Device management   Operational
Webex Hybrid Services ? Operational
Calendar Service   ? Operational
Call Service Connect   ? Operational
Call Service Aware   ? Operational
Developer API   Operational
Webex Teams account Operational
My Webex Teams   ? Operational
Support   ? Operational
Sign in and sign up   Operational
Context Service Operational
Registration   Operational
Read, write, and search data   Operational
Agent Desktop and Context Gadget   Operational
Cisco Spark Care Operational
Care Assistant onboarding and administration   Operational
Care Assistant bot   Operational
Care Desktop   Operational
Chat Service   Operational
Callback Service   Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 26, 2018

No incidents reported today.

May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018
Resolved - Services are restored. All Cisco Spark Care and Context services are available and operational.

Thank you for your patience while we resolved this service incident.
May 17, 00:40 UTC
Update - Engineering is continuing to work to restore services. We apologize for the delay and are actively working to address the service incident.
May 16, 23:22 UTC
Identified - Cisco Spark Engineering has identified an issue causing intermittent impact to Cisco Spark Care and Context services. Cisco Spark Care Desktop, Chat and Callback services are experiencing intermittent failures.

Administrative services for Care and Context are also affected at this time.

Service restoration activities are underway. We apologize for the inconvenience.
May 16, 22:14 UTC
May 15, 2018
Resolved - Services continue to be stable and monitoring is complete. Incident is resolved.
May 15, 18:00 UTC
Monitoring - Engineering activities are completed and services are stabilized. The teams are continuing to monitor services.
May 15, 16:31 UTC
Update - Update: Cisco Spark Care Chat services and Assistant Bots are also experiencing intermittent latency or failures.
May 15, 15:58 UTC
Investigating - Cisco Spark Engineering is investigating an issue that is causing intermittent latency or message send failures when sending messages in Spark. Users should retry their operation to resend any messages that may not initially send.

Users may also experience latency with some APIs.

Engineering is investigating the issue and quickly working to restore services. Thank you for your patience while we address this service incident.
May 15, 15:54 UTC
Resolved - All services are fully operational and the monitoring period has completed. This incident is resolved.
May 15, 15:07 UTC
Monitoring - Cisco Spark Engineering identified an issue that caused temporary impact to Cisco Spark call. Impact included inbound and outbound PSTN calls, call administration and device registration.

Services have been restored and we are monitoring.

We apologize for the impact to the service, and appreciate your patience while we addressed the service incident.
May 15, 14:51 UTC
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.