All Systems Operational

About This Site

Welcome to the status page for Cisco Spark. Issues affecting the Spark and Context services are tracked here.

For information about Known Issues in the Cisco Spark user apps and in Cisco Spark Control Hub, visit https://collaborationhelp.cisco.com.

NOTE! You can choose which Spark services you want to be notified about. Select your components when you subscribe. To edit your existing subscription, click Subscribe to Updates, and then enter the currently-subscribed email address or phone number. Then use the Manage Notifications page to select or deselect components.

Spark Business Messaging Operational
Send and read messages   Operational
File sharing and viewing   Operational
Room creation and management   Operational
Search   Operational
Mobile apps   ? Operational
Web and desktop apps   ? Operational
Integrations   ? Operational
Spark Cloud Calling Operational
Desktop phone calls   Operational
Media services   ? Operational
Voicemail services   Operational
Device activation   Operational
Spark Basic Meetings Operational
Spark client calls and meetings   ? Operational
Spark Room Systems   Operational
Cisco Spark Control Hub ? Operational
User management   Operational
Hybrid service management   Operational
Reports   Operational
Directory Connector   Operational
Device management   Operational
Spark Hybrid Services ? Operational
Calendar Service   ? Operational
Call Service Connect   ? Operational
Call Service Aware   ? Operational
Developer API   Operational
Spark account Operational
My Cisco Spark   ? Operational
Support   ? Operational
Sign in and sign up   Operational
Context Service Operational
Registration   Operational
Read, write, and search data   Operational
Agent Desktop and Context Gadget   Operational
Spark Care Operational
Care Assistant onboarding and administration   Operational
Care Assistant bot   Operational
Care Desktop   Operational
Chat Service   Operational
Callback Service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2018

No incidents reported today.

Jan 22, 2018

No incidents reported.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018
Resolved - This incident is resolved.
Jan 10, 17:51 UTC
Monitoring - Service restoration activities are complete, and services are being monitored.
Jan 10, 17:40 UTC
Identified - Engineering has identified the issue and service restoration is in process. Most latency issues have been addressed.
Jan 10, 17:30 UTC
Investigating - Cisco Operations is investigating an issue that's causing some latency when utilizing bots and webhooks. Operations is working to identify root cause and restore services.
Jan 10, 17:09 UTC
Jan 9, 2018
Resolved - Services were fully restored as of the previous notification and the monitoring period is complete. Closing incident.
Jan 9, 21:48 UTC
Monitoring - Services have restored and the team is continuing to monitor.
Jan 9, 20:20 UTC
Identified - Service restoration activities are completing and affected services are restoring.
Jan 9, 20:09 UTC
Update - Update: Cisco Spark Context Service and Care are also impacted.

Service restoration activities are in flight.
Jan 9, 20:00 UTC
Update - Update: Users may also be unable to access Cisco Spark's web client via web.ciscospark.com. Voicemail services and custom music on hold for Cisco Spark calling is also affected.

Operations is working to restore services.
Jan 9, 19:41 UTC
Investigating - Cisco Spark Operations is aware of an issue affecting room creation and message delivery. Some users may experience latency when sending messages or decrypting rooms. Operations is working on identifying root cause and restoring services.
Jan 9, 19:35 UTC