All Systems Operational

About This Site

Welcome to the status page for Cisco Spark. Issues affecting the Spark and Context services are tracked here.

For information about Known Issues in the Cisco Spark user apps and in Cisco Spark Control Hub, visit https://help.webex.com/welcome.

NOTE! You can choose which Spark services you want to be notified about. Select your components when you subscribe. To edit your existing subscription, click Subscribe to Updates, and then enter the currently-subscribed email address or phone number. Then use the Manage Notifications page to select or deselect components.

Spark Business Messaging Operational
Send and read messages   Operational
File sharing and viewing   Operational
Room creation and management   Operational
Search   Operational
Mobile apps   ? Operational
Web and desktop apps   ? Operational
Integrations   ? Operational
Spark Cloud Calling Operational
Desktop phone calls   Operational
Media services   ? Operational
Voicemail services   Operational
Device activation   Operational
Spark Basic Meetings Operational
Spark client calls and meetings   ? Operational
Spark Room Systems   Operational
Cisco Spark Control Hub ? Operational
User management   Operational
Hybrid service management   Operational
Reports   Operational
Directory Connector   Operational
Device management   Operational
Spark Hybrid Services ? Operational
Calendar Service   ? Operational
Call Service Connect   ? Operational
Call Service Aware   ? Operational
Developer API   Operational
Spark account Operational
My Cisco Spark   ? Operational
Support   ? Operational
Sign in and sign up   Operational
Context Service Operational
Registration   Operational
Read, write, and search data   Operational
Agent Desktop and Context Gadget   Operational
Spark Care Operational
Care Assistant onboarding and administration   Operational
Care Assistant bot   Operational
Care Desktop   Operational
Chat Service   Operational
Callback Service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 23, 2017

No incidents reported today.

Nov 22, 2017

No incidents reported.

Nov 21, 2017
Completed - Maintenance completed. Thank you for your patience as we continue to improve Cisco Spark.
Nov 21, 15:01 UTC
Scheduled - Cisco Spark Care and Context Service are planning a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Time --
Start: 11/21/2017 12:00 UTC
Complete: 11/21/2017 14:00 UTC

-- User Experience Impact --
User impact to either Contact Service and Cisco Spark Care is expected to be minimal during this maintenance window. No other service impact is expected.

Plans for this maintenance are subject to change. This notice will be updated at https://status.ciscospark.com during the maintenance period. Thank you for your patience as we continue to improve Cisco Spark services.

If you have any issues or questions regarding Cisco Spark, please contact Support by phone at +1-844-772-7524 or +1-408-906-1107. If you are outside the U.S., check this link for your support number: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Nov 16, 21:16 UTC
Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017
Completed - This maintenance window is now complete. Thank you for your patience as we continue to improve Cisco Spark services.
Nov 18, 05:48 UTC
In progress - Maintenance is in progress.
Nov 18, 03:33 UTC
Scheduled - Cisco Spark is planning a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: 11/18/2017 03:30 UTC
Complete: 11/18/2017 06:00 UTC

-- User Experience Impact --
Service impact to Cisco Spark is expected to be minimal during the maintenance activity. Impact could include brief disconnects of Spark applications, lasting around five to ten minutes, during the redirection of services. A disconnect could cause errors such as failure to send a message or upload a file, call drops, and login errors. If you encounter an issue during the maintenance period, please restart your application and then retry the operation.

Plans for this maintenance are subject to change. This notice will be updated at https://status.ciscospark.com during the maintenance period. Thank you for your patience as we continue to improve Cisco Spark services.

If you have any issues or questions regarding Cisco Spark, please send a feedback/problem report from the Spark app. You may also contact Support by phone at +1-844-772-7524 or +1-408-906-1107. If you are outside the U.S., check this link for your support number: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Nov 14, 03:10 UTC
Nov 17, 2017
Resolved - Resolving the Cisco Spark Care incident. Thank you for your patience while we restored services.
Nov 17, 17:45 UTC
Monitoring - Code deployment is complete and services are restored. Engineering is continuing to monitor.
Nov 17, 17:21 UTC
Update - Engineering is working on a code solution to address the issue. Cisco Spark Care chat service restoration is still in progress.
Nov 17, 16:37 UTC
Identified - Cisco Spark Engineering is aware of an issue causing users to be unable to initiate chats using the Cisco Spark Care application. Engineering is working to restore services.
Nov 17, 15:26 UTC
Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.