All Systems Operational

About This Site

Welcome to the status page for Cisco Spark. Issues affecting the Spark and Context services are tracked here.

For information about Known Issues in the Cisco Spark user apps and in Cloud Collaboration Management, visit https://help.webex.com/community/spark/content.

NOTE! You can choose which Spark services you want to be notified about. Select your components when you subscribe. To edit your existing subscription, click Subscribe to Updates, and then enter the currently-subscribed email address or phone number. Then use the Manage Notifications page to select or deselect components.

Spark Business Messaging Operational
Send and read messages Operational
File sharing and viewing Operational
Room creation and management Operational
Search Operational
Mobile apps ? Operational
Web and desktop apps ? Operational
Integrations ? Operational
Spark Cloud Calling Operational
Desktop phone calls Operational
Media services ? Operational
Voicemail services Operational
Device activation Operational
Spark Basic Meetings Operational
Spark client calls and meetings ? Operational
Spark Room Systems Operational
Cloud Collaboration Management (Administration) Operational
User management Operational
Hybrid service management Operational
Reports Operational
Directory Connector Operational
Device management Operational
Spark Hybrid Services Operational
Calendar Service ? Operational
Call Service Connect Operational
Call Service Aware Operational
Developer API Operational
Spark account Operational
My Cisco Spark ? Operational
Support ? Operational
Sign in and sign up Operational
Context Service Operational
Registration Operational
Read, write, and search data Operational
Agent Desktop and Context Gadget Operational
Spark Care Operational
Care Assistant onboarding and administration Operational
Care Assistant bot Operational
Care Desktop Operational
Chat Service Operational
Callback Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cisco Spark Service Maintenance Aug 19, 16:30-18:30 UTC
Cisco Spark will conduct a weekly maintenance activity to support resiliency improvements and the continued expansion of Cisco Spark services.

Maintenance Window Time
Every Saturday from August 15th through September 30th between 16:30 and 18:30 UTC

Next scheduled maintenance:
Start: 08/19/2017 16:30 UTC
Complete: 08/19/2017 18:30 UTC

User Experience Impact
While impact is expected to be minimal, some users may experience issues with Cisco Spark applications, including messaging, calling and meeting functions. If you encounter an issue during the maintenance period, please restart your application or room system and then retry the operation.

Plans for this maintenance are subject to change. This notice will be updated at https://status.ciscospark.com during the maintenance period. Thank you for your patience as we continue to improve Cisco Spark services.

If you have any issues or questions regarding Cisco Spark, please send a feedback/problem report from the Spark app. You may also contact Support by phone at +1-844-772-7524 or +1-408-906-1107. If you are outside the U.S., check this link for your support number: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Posted on Aug 16, 02:27 UTC
Past Incidents
Aug 17, 2017

No incidents reported today.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017
Resolved - This issue is resolved.
Aug 14, 14:10 UTC
Monitoring - Services have recovered and we will continue to monitor.
Aug 14, 13:57 UTC
Identified - We've identified the issue and services are recovering.
Aug 14, 13:28 UTC
Investigating - We are investigating an issue that may result in some users experiencing failure to send messages.
Aug 14, 13:09 UTC
Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017
Resolved - This incident has been resolved.
Aug 7, 16:38 UTC
Monitoring - Spark services are now recovering from this issue. We will continue to verify and monitor.
Some Spark room systems may not automatically reconnect to the service. If this occurs, reboot the room system.
Aug 7, 15:45 UTC
Update - The upstream service provider issue has been corrected and the authentication service is recovering. Most Spark services will continue to see impact during recovery. We are working to fully restore all services as quickly as possible.
Aug 7, 13:51 UTC
Identified - We have identified a problem with an upstream service provider that hosts Spark authentication services and are working to correct it. Most Spark services are impacted, including messaging, calling, hybrid services, and sign in. Spark Boards are unable to login and active Spark Boards show "no connection to spark". Spark room devices may show active connection, but are unable to be paired with, or start or join meetings. Spark Call devices cannot be onboarded. Some Spark Call desk phones will not be able to connect and most media services are not available.
Aug 7, 12:14 UTC
Update - We are investigating the issue impacting Spark service authentication. Most Spark services are impacted, including messaging, calling, hybrid services, and sign in. Spark Boards are unable to login and active Spark Boards show "no connection to spark". Spark room devices may show active connection, but are unable to be paired with, or start or join meetings.
Aug 7, 11:52 UTC
Investigating - We are investigating an issue impacting Spark service authentication.
Aug 7, 10:58 UTC
Aug 6, 2017
Resolved - The issue resulting in delays between Cisco Spark Hybrid Calendar and the Google API Service is now resolved.
Aug 6, 16:02 UTC
Identified - Cisco Spark Hybrid Calendar Service with Google Calendar is experiencing delays in accessing Google API Services. We anticipate recovery of delayed updates to commence after midnight PDT. Some customers will see delays in onboarding new Hybrid Calendar users, and delayed updates to @spark and @webex meeting invitations.
Aug 5, 22:20 UTC
Aug 4, 2017
Resolved - This incident has been resolved.
Aug 4, 01:57 UTC
Monitoring - We have restored services and they are now operating as expected. We will continue to monitor the system. Some users may need to restart Spark applications if errors are observed.
Aug 4, 01:35 UTC
Identified - We have restored services and they are now operating as expected. We will continue to monitor and verifying the system. Some users may need to restart clients if errors are observed.
Aug 4, 01:22 UTC
Investigating - We are investigating an issue causing failure to create spaces, messaging and calling errors, and impact on integrations, Spark Care and Context.
Aug 4, 00:53 UTC
Aug 3, 2017

No incidents reported.